kb1111 Privacy Policy

This Privacy Policy governs the collection, processing, storage, and disclosure of personal data by kb1111 ("we", "us", "our") in connection with the operation of the kb1111 platform at kb1111.app. This Policy applies to all players, registered users, and visitors who interact with our platform, whether via desktop browser or mobile device, from anywhere in Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, and all other districts.

kb1111 takes the privacy of its players seriously. We collect only the data necessary to operate the platform safely, process your transactions, comply with our legal obligations, and deliver a high-quality gaming experience. We do not sell your personal data to third parties for commercial marketing purposes.

By registering an account on kb1111 or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy. If you have questions at any time, you may contact our support team at [email protected].

01 Information We Collect

kb1111 collects personal data from you in several ways: directly when you register and use the platform, automatically through technical systems when you browse, and indirectly through our payment processing and identity verification partners. The categories of data we collect are described below.

Registration Data

When you create a kb1111 account, we collect the following information:

• Full legal name (as it appears on your government-issued identity document)
• Date of birth (used for age verification — players must be 18 or older)
• Email address
• Bangladeshi mobile phone number (used for SMS OTP authentication)
• Preferred username and encrypted password
• Residential address (district, city, and postal code within Bangladesh)

Identity Verification (KYC) Data

As part of our mandatory Know Your Customer (KYC) process, we may collect and retain copies of the following documents:

• Bangladesh National Identity Card (NID)
• Passport (biographical data page)
• Driving licence issued by BRTA (Bangladesh Road Transport Authority)
• A selfie or liveness-check photograph taken at the time of document submission

Financial & Transaction Data

To process deposits and withdrawals in Bangladeshi Taka (BDT), we collect:

• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank transfers
• Transaction reference numbers and timestamps
• Deposit and withdrawal amounts and running account balance history

Technical & Usage Data

When you access and use the kb1111 platform, our servers and analytics systems automatically record:

Communications Data

If you contact our support team via email or live chat, we retain records of those communications, including the content of messages, timestamps, and the support agent's responses. This data is used to resolve disputes, improve our support quality, and maintain an audit trail.

02 How We Use Your Data

kb1111 processes your personal data for the following specific and lawful purposes:

• Account Management: To create, maintain, and administer your kb1111 player account, including authenticating your identity at login and managing your session.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer; to reconcile transactions; and to investigate payment disputes.
• Age & Identity Verification: To verify that all players are aged 18 or above and to confirm that you are who you claim to be, in compliance with our responsible gaming and anti-fraud obligations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and multiple-account violations. This includes automated pattern analysis of betting behaviour and transaction data.
• Responsible Gaming: To monitor play patterns for signs of problem gambling, to enforce player-set deposit and loss limits, and to administer self-exclusion requests.
• Customer Support: To respond to your enquiries, process complaints, and provide technical assistance.
• Promotions & Bonuses: To assess your eligibility for bonus offers, to verify that promotional terms have been met, and to credit applicable rewards to your account.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the kb1111 platform, identify popular games, and optimise user experience for players in Bangladesh.
• Legal Compliance: To meet our obligations under applicable laws, including responding to lawful requests from regulatory authorities and law enforcement agencies.

03 Legal Basis for Processing

kb1111 processes your personal data on the following legal bases:

Where kb1111 relies on "legitimate interests" as the legal basis for processing, we have conducted a balancing assessment confirming that our interests do not override your fundamental rights and freedoms. You may request a copy of that assessment by contacting [email protected].

04 Data Sharing & Disclosure

kb1111 does not sell, rent, or trade your personal data to any third party. We may share your data only in the limited circumstances described below:

Payment Processing Partners

To facilitate your deposit and withdrawal transactions, we share the minimum necessary financial data with our payment processing partners, including bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, and our partner banks. These entities receive only the data required to execute your requested transaction and are bound by their own privacy obligations.

Identity Verification Providers

kb1111 uses third-party KYC technology providers to assist with the automated review of identity documents submitted by players. These providers process your NID, passport image, and liveness-check photograph solely for the purpose of verification and are contractually prohibited from using this data for any other purpose.

Game Studio Partners

Games on the kb1111 platform are provided by studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. When you launch a game, a session token (not your full account data) is passed to the relevant studio's game server. Game studios receive anonymised session identifiers; they do not receive your name, phone number, NID details, or payment account numbers.

Legal & Regulatory Disclosure

kb1111 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we are required to do so by law, or where disclosure is necessary to protect the rights, property, or safety of kb1111, its players, or the public.

05 Cookies & Tracking Technologies

kb1111 uses cookies and similar tracking technologies to operate the platform, remember your session, and understand how players interact with our site. A cookie is a small text file placed on your device by your browser when you visit kb1111.app. The types of cookies we use are described below.

Managing Cookies

You may configure your browser to block or delete cookies at any time. However, please be aware that disabling strictly necessary cookies will prevent you from logging in to your kb1111 account. Instructions for managing cookies are available in the help documentation of your browser (Chrome, Firefox, Safari, or Samsung Internet on Android devices).

kb1111 does not use advertising cookies or third-party tracking pixels from social media platforms. We do not participate in cross-site behavioural advertising networks.

06 Data Retention

kb1111 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with industry-standard data destruction procedures. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and platform improvement purposes.

07 Your Rights

As a player on the kb1111 platform, you have the following rights in relation to your personal data. These rights may be exercised at any time by contacting our support team at [email protected]. We will respond to all verified requests within 30 days.

• Right of Access: You have the right to request a copy of all personal data that kb1111 holds about you, along with information about how it is processed and for what purposes.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For account details such as phone number or email, you may also update these directly within your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent (for consent-based processing), or where processing is unlawful. Note that this right does not apply where retention is required by law (e.g., transaction records held for 7 years).
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to Data Portability: For data processed on the basis of contract or consent, you may request that we provide your data in a structured, commonly used, machine-readable format (CSV or JSON) so that you can transfer it to another service if you wish.
• Right to Object: You have the right to object to processing based on legitimate interests, including direct marketing (if opted in). Upon a valid objection to marketing, we will cease that processing immediately.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

08 Data Security

kb1111 implements a layered technical and organisational security framework to protect your personal data against unauthorised access, loss, alteration, or disclosure. Key security measures include:

• TLS/SSL Encryption in Transit: All data transmitted between your browser or device and the kb1111 platform is encrypted using Transport Layer Security (TLS 1.2 or higher). This prevents interception of your data during transmission over public or mobile internet connections, including bKash and Nagad transactions.
• AES-256 Encryption at Rest: Sensitive data stored in our databases — including KYC document scans, payment account references, and password hashes — is encrypted at rest using AES-256, the same standard used by international financial institutions.
• Password Hashing: Player passwords are never stored in plaintext. They are processed using a strong one-way cryptographic hash function with a unique per-account salt value, ensuring that even if our database were ever accessed without authorisation, your password could not be recovered.
• Two-Factor Authentication (2FA): SMS-based OTP (one-time password) authentication is available on all kb1111 accounts. We strongly encourage all players to enable 2FA to protect their accounts against unauthorised login attempts.
• Access Controls: Access to player personal data within kb1111 is restricted on a strict need-to-know basis. Only authorised personnel with defined job functions (e.g., compliance officers, support agents working on a specific case) may access sensitive data, and all access is logged.
• Intrusion Detection: kb1111's infrastructure is monitored 24/7 by automated intrusion detection systems that alert our security team to unusual access patterns, failed login spikes, and potential brute-force attacks.

Data Breach Notification

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, kb1111 will notify affected players without undue delay — and no later than 72 hours after becoming aware of the breach — via the email address registered to your account. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures kb1111 has taken or proposes to take to address the breach.

Changes to This Policy

kb1111 reserves the right to update this Privacy Policy at any time. When we make material changes, we will notify registered players via email and update the effective date shown at the top of this page. The most current version of this Privacy Policy will always be available at kb1111.app/privacy-policy. Your continued use of the platform following notification of a policy update constitutes your acceptance of the revised terms.